For Crestron, Control4, Savant and Lutron homes on Florida's Gulf Coast
Walk in.
Everything works.
Service plans that keep your smart home watched every hour, maintained every month and ready when you arrive. Four guarantees, in writing.
System Watch on every plan. We see a fault when it happens, not when you do.
Emergency response on Signature, at any hour. If we're late, the first hour is free.
To decide it's worth it. If it isn't: no exit fee, and your last month back.
Smart homes fail quietly.
You find out on arrival day.
A smart home is processors, software, a network and motors. Left alone, it drifts, and nothing announces it.
You find out it's broken when you arrive.
We know first.System Watch flags a fault when it happens.
Updates land unreviewed, or never.
One maintenance window a month.Backup first, stable releases only.
Batteries fade and shade limits drift until something quits.
Tune-Up Visits on a calendar.Every room on your home's checklist.
You call. You wait. Nobody says how long.
Response times in writing.If we're late, the first hour is free.
Every call is a new invoice at whatever rate applies that day.
Hours built in.Anything extra bills at one member rate.
A hurricane is on the way and you're a thousand miles away.
Storm Watch.We set Storm Mode remotely and report back.
One after-hours emergency call for a non-member runs $300 an hour plus a trip charge. Essential is $249 a month, and the emergency mostly never happens.
Pick how much you want to think about it.
Essential
Watched. Maintained.
For homes that need someone watching the system and keeping its software right.
- 24/7 System Watch
- Monthly maintenance, backup first
- Monthly Health Report
- 1 hr of remote support a month
- Emergencies: 4 business hours
Setup $950, one time. Waived when you prepay the year.
Signature
Ready before you land.
For seasonal homes and homes that can't be down.
Everything in Premium, plus
- 24/7 line, 1-hour answer
- Arrival-Ready Guarantee
- Storm Watch
- 6 Tune-Up Visits a year
- No trip charges, ever
Setup $1,950, one time. Waived when you prepay the year.
One home, up to 12 rooms and 24 motorized shades. Larger homes are quoted after the Assessment. Parts are separate.
Every line, side by side.
| Service | Essential$249 a month | Premium$795 a month | Signature$1,495 a month |
|---|---|---|---|
| Every month | |||
| 24/7 System Watch | Included | Included | Included |
| Critical alerts reviewed | Next Business Day | Same Business Day | Daily, 8 a.m.–8 p.m. |
| Monthly Maintenance Window | Included | Included | Included |
| Monthly Health Report | Included | Included | Included |
| Remote support included | 1 hr a month | 1 hr a month | 2 hrs a month, 24/7 |
| In your home | |||
| Tune-Up Visits (up to 2 hours each) | $485 each | 4 a year | 6 a year |
| Shade Care (up to 24 shades) | Not included | Once a year | Twice a year |
| Onsite Service Bank | Not included | 6 hrs a year | 12 hrs a year |
| Battery Program | Not included | Included | Included |
| Training for household or staff | Not included | 1 session a year | 2 sessions a year |
| Guest & Staff Quick-Start Guide | Not included | Included | Included |
| Handled for you | |||
| Warranty Concierge | Not included | Included | Included |
| Loaner equipment, when available | Not included | Included | First call |
| Annual Technology Roadmap | Not included | Included | Included |
| Access codes for staff and guests | Member rate | 4 requests a month | 8 requests a month |
| Travel and storms | |||
| Arrival-Ready and Away checks | Member rate | Member rate | Up to 12 a year |
| Storm Watch | Member rate | Member rate | Included |
| When something breaks | |||
| Emergency response, remote | 4 Business Hours | 2 hours, 8 a.m.–8 p.m. | 1 hour, 24/7 |
| 24/7 Emergency Line | Not included | Not included | Included |
| Member rate (standard is $200) | $180 an hour | $170 an hour | $160 an hour |
| Trip charge ($125) | Applies | Waived on Tune-Ups | Always waived |
| Guarantees | |||
| On-Time, Update Promise, 90-Day Fit | Included | Included | Included |
| Arrival-Ready Guarantee | Not included | Not included | Included |
| Price | |||
| Monthly plan fee | $249 | $795 | $1,495 |
| Setup (waived with annual prepay) | $950 | $1,450 | $1,950 |
Four guarantees.
In writing.
In the agreement you sign, with what happens when we miss.
On time, or the first hour is free.
Miss a response time in your plan and the first hour of that call costs you nothing.
Every planThe Update Promise.
If an update we install breaks something, we roll it back or fix it. Up to 2 hours, free.
Every planArrival-Ready.
Tell us 7 days ahead. If anything we cover isn't working when you walk in, the labor is ours, up to 3 hours.
Signature90-Day Fit.
If the plan isn't worth it in the first 90 days, say so. No exit fee, and your last month back.
Every planNobody holds your system hostage. Including us.
Your passwords, programming files and backups are yours. If you leave, you have them within five business days, free.
A year of Premium,
priced by the hour.
At our standard $200 an hour and $125 trip charge. Billed monthly, Premium is $795 a month plus $1,450 Setup.
Three steps.
Then it's our problem.
Book a System Assessment.
One visit. A written map of what you own and what to fix first, yours either way.
Book a System AssessmentPick a plan.
Join within 30 days and the Assessment comes off Setup.
We set up. Coverage starts.
Remote Access PC, System Watch, full backup. First Health Report within 30 days.
Pay the year. Setup is free.
$950, $1,450 or $1,950, waived.
First 15 homes lock the rate.
Your monthly rate stays put for 24 months.
8 homes per technician.
So the person who answers at 2 a.m. already knows your home.
Your smart home, working every day. One person responsible for it.
That's the whole idea. The plan puts it in writing.
Straight answers.
Someone else installed it. Will you take it on?
Yes. That's most of what we do.
What if it breaks at 7 p.m. on a Saturday?
Essential gets a reply the next business day, Premium within two hours, Signature within the hour on a 24/7 line.
What isn't covered?
Parts, new features, and damage from storms, surges or other vendors. Labor on covered equipment comes from your included hours, then your member rate.
Why is there a Setup fee?
It's real work: the Assessment, a full backup, the Remote Access PC and System Watch. Prepay the year and we waive it.
Am I locked in?
12 months, then month to month. Leave in the first 90 days with no exit fee. Sell the home and the plan transfers or ends, no fee.
What does extra work cost?
Your member rate, in one-hour blocks, with approval first for anything over $500.