Plain English, same as the signed agreement. This is the page your invoice and sign-up link point to.
Three home service plans, each for one control system: Standard $200/month or $2,200/year, Premium $695/month or $7,645/year, Signature $995/month or $10,945/year. Premium and Signature cover up to 24 motorized shades; more are quoted separately. Each plan adds a one-time $950 Remote Access PC service fee.
Plans run 12 months and auto-renew unless cancelled; we email a renewal reminder at least 30 days before. Pay monthly or annually in advance by card or bank through Wave; monthly plans auto-pay on the same day each month. Invoices are due within 15 days; balances over 30 days past due accrue 1.5% monthly interest and service may pause until paid. Rate changes need 30 days' written notice.
Either side can cancel with 30 days' written notice. You owe charges through the cancellation date and nothing after it; balances are due before cancellation takes effect. Loaner equipment comes back when your device is replaced or the plan ends; unreturned or damaged loaners bill at replacement cost.
The $950 fee is a one-time service fee, not the purchase of a computer. It covers procuring, configuring, securely deploying, and monitoring a dedicated PC that lets us maintain and troubleshoot your system remotely instead of rolling a truck. The PC is and stays Citrus Data property. Access is encrypted and used only to support your system. Don't move, modify, or unplug it except in an emergency. Normal-wear repair or replacement is on us; misuse, damage, or a poor environment (heat, moisture, no ventilation) may be billable. When the plan ends, let us remove it or ship it back within 14 days, or a $950 replacement fee (or current replacement cost, if higher) applies. Any unpaid PC fee is added to your first invoice.
Business hours are Monday–Friday, 8 a.m.–5 p.m. Eastern, excluding New Year's Eve, Thanksgiving and the day after, Christmas Eve, Christmas Day, and Easter Sunday. Non-included time bills in full 1-hour blocks with a 1-hour minimum per session; onsite work adds travel.
Targets, not guarantees. Weather, traffic, parts, power, and internet outages are outside our control.
If we arrive for a scheduled onsite visit and can't access the home or equipment, a $250 fee plus travel time applies, and we reschedule.
Damage from surges, lightning, water, fire, or environment; issues caused by other vendors; replacement hardware, motors, parts, and UPS batteries; major upgrades (new rooms or zones); network, Wi-Fi, or ISP design and reconfiguration (on Premium and Signature we monitor only); non-covered products; storm protection beyond your system or repair of storm-damaged equipment; and construction, cabinetry, or other trade work.
Keep stable power and internet to the system and the Remote Access PC. Keep equipment in a safe, ventilated space. Tell us about changes made by you or other vendors. Give us reasonable access when we ask. Back up your own non-Crestron data. Signature: give us seasonal arrival and departure dates at least 7 days ahead.
We work in a professional and workmanlike manner. Third-party products and services (Crestron hardware, shade motors, ISPs) carry only their own warranties. To the maximum extent allowed by law, we aren't liable for indirect or special damages (lost profits, lost data, loss of use), and our total liability for any claim is limited to what you paid us in the six months before the claim. That limit doesn't apply to unpaid invoices or to our gross negligence or intentional misconduct.
.
Call 941-231-1846 or email info@citrusdata.net.
Last updated October 5, 2026.