Predictable monthly care for your smart home.
Pick the level of care that fits how much you lean on the system. Even systems we didn't install. The whole point of service-first is the relationship doesn't have to start with a build — it just has to start.
Essentials
An annual touchpoint for systems that don't need monthly care. Discounted onsite rates when you do need us.
No setup fee · No Remote Access PC required
Standard
Monthly Crestron Home service. Firmware kept current, system kept healthy, a real human watching it for you.
+ $650 one-time Remote Access PC setup & install
Upper tier
Concierge-level care for estates, complex systems, or homes that simply can't be down. Faster response, dedicated tech, and more.
Details coming soon →What's included in Standard, in plain English
Every month, on a schedule we agree on at signup:
- Firmware updates — every Crestron Home device on your system gets checked. Anything out of date gets updated, tested, and verified.
- System health check — a top-to-bottom pass on processors, touchpanels, network gear, and integrations. We catch failing hardware and bad configs before they cause an outage.
- Post-service email — a clear summary you can keep on file. What we updated, what we noticed, and what we'd recommend doing next (upgrades, retirements, new tech worth considering).
- Remote support during business hours — included, no per-incident fee. Most things get fixed without rolling a truck.
Support rates
Business hours are Monday–Friday, 8 a.m.–5 p.m. EST. Holidays are New Year's Eve, Thanksgiving + the day after, Christmas Eve + Christmas Day, and Easter Sunday.
| Type | Business hours (M–F, 8a–5p EST) | After hours, weekends, holidays, emergencies |
|---|---|---|
| Remote support | Included with active plan + Remote Access PC | $100 / hour |
| Onsite support | $150 / hour | $225 / hour |
The Remote Access PC stays our property — it's how we deliver included remote support. We install and configure it as a one-time $650 setup at signup.
Response times
- Remote support: 1–8 hours from initial request
- Onsite support: scheduled within 1–4 days of request
- Emergencies: we'll always try for same-day or next-day when it's a real emergency
Terms in plain English
Annual commitment
The plan operates on a yearly basis. You can pay monthly ($100) or annually ($1,200) — your call.
30-day cancellation
Either side can cancel with 30 days written notice. Outstanding balances are due before cancellation takes effect.
Remote Access PC
Stays our property. Returned within 14 days of cancellation, or $650 replacement fee.
$200 no-show fee
If we show up for a scheduled onsite visit and can't get in or you're not available, a $200 fee applies.
What's not covered
Storm/water/lightning damage, damage from third-party contractors, replacement hardware or upgrades, ISP/network outages outside our scope.
What you do
Keep power and internet on for the system and the Remote PC. Tell us when you (or someone else) makes changes. Let us in for remote sessions when we ask.
Ready to get started?
Email us with a short description of your system — equipment, rough number of touchpanels and rooms, anything currently broken — and we'll send the agreement and schedule the Remote PC install.
Contact us to sign up